Help Center

FAQs

Our product

How are your timepieces designed?

How are your timepieces so affordable?

How do I wind my timepiece properly?

Are your pieces water resistant?

My watch has stopped working!

Contacting Us

How long does it take to get a response?

How can I share a picture of my new Lord Timepiece?

Where can I share my pictures of my new Lord Timepiece?

I'm a fashion blogger, how can we work together?

My order

What’s your order process?

The item that I want is out of stock. What do I do?

How do I change or cancel my order?

What is your return policy?

I didn't receive an email notification?

How secure is your website?

Shipping & delivery

I received different pricing details in my shipment?

Do you offer express shipping?

Do you offer free shipping?

Can I track my order?

Do I have to pay customs and/or import charges?

My order has not arrived, what do I do?